Privacy Policy (www.flexi-agent.co.uk)

Last updated: [1st September 2025]

This Privacy Policy explains how Flexi-Agent Limited (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our services and visit www.flexi-agent.co.uk.

1. Who We Are

Flexi-Agent is an estate agency business based in the UK. We are the Data Controller responsible for your personal data under UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect the following information:

  • Personal details (name, email, phone number, address)

  • Property details (search preferences, property information, valuations)

  • Financial information (where required for tenancy or sale transactions)

  • Technical data (IP address, browser type, cookies, and analytics data)

3. How We Use Your Data

We process your data for the following purposes:

  • To provide estate agency services (property sales, lettings, valuations)

  • To communicate with you regarding enquiries or services

  • To comply with legal obligations (anti-money laundering checks, contracts)

  • To improve our website and services through analytics

  • For marketing purposes, with your consent

4. Legal Basis for Processing

We rely on the following legal grounds:

  • Contract – processing necessary to deliver our services

  • Legal obligation – compliance with UK laws and regulations

  • Consent – for marketing communications

  • Legitimate interests – improving services and responding to enquiries

5. Sharing Your Data

We may share your data with:

  • Professional service providers (IT support, marketing platforms, payment processors)

  • Regulatory bodies and law enforcement (where legally required)

  • Partner agencies (e.g., mortgage brokers, surveyors, solicitors – with your consent)

We do not sell your personal data.

6. Data Retention

We keep your data only as long as necessary for the purposes outlined above, and to comply with legal and regulatory obligations.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (where applicable)

To exercise your rights, please contact us at: info@flexi-agent.co.uk

8. Security

We implement technical and organisational measures to keep your personal data secure against unauthorised access, alteration, disclosure, or destruction.

9. Transfers Outside the UK/EEA

If your data is transferred outside the UK/EEA, we ensure appropriate safeguards (e.g., UK-approved Standard Contractual Clauses) are in place.

10. Changes to This Policy

We may update this Privacy Policy periodically. Please check this page for the latest version.