Privacy Policy   

 

Flexi-Agent Limited

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At Flexi-Agent, we’re committed to respecting and protecting your privacy. This Privacy Policy advises how our firm collects, uses and stores the data that you provide to us. If you have any questions or concerns about this policy, please contact us immediately at sales@flexi-agent.co.uk.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Flexi-Agent Estate Agents or use our website www.flexi-agent.co.uk.

Flexi-Agent Limited has a Data Protection Officer who is responsible for matters relating to privacy and data protection. The Data Protection Officer can be reached at sales@flexi-agent.co.uk or Flexi-Agent Estate Agents, 18-20 Coronation Walk, Southport, Merseyside, PR8 1RE.

 

About Flexi-Agent Estate Agents

Flexi-Agent Limited registered number is 11773540 and registered office is 25 Hope Street, Southport, Merseyside, PR9 0RW.

 

How do we collect personal information about you?

When you contact us for the purposes of selling your property, viewing a property, purchasing a property or requesting further information about a property, we collect the relevant information needed by an Estate Agent for carrying out your request.

We collect this information during our meetings and/or telephone conversations, or via online submission forms. This can be at any stage before or during the lifetime of any business between us. We also obtain personal information relating to you using automated technical means when you visit our website.

 

What type of personal information is collected?

The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth, financial details and any other information you choose to provide to us.

The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.

 

How long do we retain your personal information?

We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us. We will retain your data for up to 6 years after our professional relationship has terminated, however, data held electronically may be retained for longer if required by the firm.

 

How do we use your personal information?

We may use the information that you directly provide to us in the following ways:

• the purpose of carrying out our obligations arising from any contracts entered into by you and Flexi-Agent Estate Agents.  Our legal basis for this use is that it is necessary for the performance of a contract to which you are a party.

• to provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests and arranging visits to your property by our staff.

• to notify you of changes to the terms and conditions of our services. 

• to send you marketing communications, if you have chosen to receive these. These may include information about properties for rent or for sale, the current property market, promotions or offers. Our legal basis for this use is consent.

• to verify your identity where it is required. Our legal basis for this use is compliance with a legal obligation to which we are subject, our legitimate interests, namely ensuring the security of our systems, network and information and those of third parties.

 

We may use the information that we automatically collect using technical means through our website to:

• Administer our site and for troubleshooting, testing, research and statistical purposes, and measure or understand the effectiveness of our own advertising activity. We use Google Analytics, a third-party website monitoring tool. Our legal basis for this is our legitimate interests, namely monitoring the use of our software and IT systems, improving our website

• Measure or understand the effectiveness of our marketing emails. In relation to when the emails we’re opened, high traffic times and how the campaigns we’re received. Our legal basis for this use is consent.

 

We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us).

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Who has access to information?

We will not sell or rent your information to third parties. For the purposes of completing tasks and providing services to you, we may pass your information to third party service providers, including but not limited to Business partners, suppliers and sub-contractors working on our behalf.

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When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.

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We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

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In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

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Your Rights

Rights to access your data: You have a right, to obtain a copy of the personal information that we hold about you free of charge and within one month of the request. If you believe that any information held is incorrect of incomplete, you should contact us. This will be amended promptly.

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Your right to object

You have the right to object to us processing any personal data based on the grounds relating to your situation. If you object to us processing your personal data we will stop unless: there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or, the processing is for the establishment, exercise or defence of a legal claim.

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Erasure rights

You have the right to remove consent for us to hold and use your data at this point we will ensure that your data is no longer used for the purposes for which you have provided it.

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To exercise any of these rights, email us at sales@flexi-agent.co.uk or write to us at Flexi-Agent Estate Agents, 18-20 Coronation Walk, Southport, Merseyside, PR8 1RE.  In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.

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Your right to complain

If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection.  Please contact the Information Commissioners Office https://ico.org/concerns/handling

 

Security precautions in place to protect your information

We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

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The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.

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Use of Cookies

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.

It is possible to switch off cookies by setting your browser preferences. 

 

Links to other websites

Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 16/12/2020. If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.

Further information

You can obtain further information about data protection laws by visiting the Information Commissioner's Office website at www.ico.org.uk.